Your Information. Your Rights. Our Responsibilities.
1. Introduction
VAIDRX, LLC (“VAIDRX,” “we,” “us,” or “our”) operates the website located at
www.vaidrx.com, other related websites, and mobile applications (collectively, the “Site”).
Through these Sites, we operate various online services that enable members (“Members”) to receive telehealth services from healthcare providers located in the U.S. This Online Privacy Policy (“Privacy Policy”) explains VAIDRX’s privacy practices that apply to the services (collectively, the “Services”) we provide through our Sites.
Please read this Privacy Policy carefully so that you can understand how VAIDRX collects, uses, and discloses information from and/or about you when you use a Site or the Services.
If you do not understand any aspect of our Privacy Policy, please feel free to contact us using the information found at the end of this Privacy Policy.
This Privacy Policy is a part of the VAIDRX Terms of Use. By accepting the Terms of Use, you are consenting to the use and disclosure of your personal information as outlined in this Privacy Policy.
2. HIPAA
In addition, the healthcare providers from the VAIDRX Medical Group that you interact with when using the Services are required by the Health Insurance Portability and Accountability Act (“HIPAA”) to describe their privacy practices in a document called a Notice of Privacy Practices.
You can access a copy of this notice on the patient portal.
3. Third-Party Sites
This Site contains links to other sites.
VAIDRX does not share personal information with those sites unless specifically authorized by you.
VAIDRX is not responsible for the privacy policies of any site linked to this website and not wholly owned and controlled by VAIDRX, its affiliates, and subsidiaries.
We aim to work with trusted partners and organizations that are also bound by state and federal laws governing privacy and security. However, we encourage users to be aware when they leave our Site and to review the privacy policy of any non-VAIDRX site.
4. Important Definitions
When we use the term
“Personal Information” in this Privacy Policy, we mean information about you that is personally identifiable to you, such as your contact information (e.g., name, address, email address, or telephone number), personally identifiable health or medical information (“Health Information”), and any other non-public information that is associated with such information (collectively, “Personal Information”).
When we use the term
“De-Identified Information,” we mean information about you that does not identify you.
5. Personal Information We Collect or Maintain
The Personal Information we collect or maintain may include:
a. Registration Information
Your name, age, email address, username, password, and other registration information.
b. Health Information
Health Information that you provide us, which may include information or records relating to your medical or health history, health status and laboratory testing results, diagnostic images, and other health-related information.
c. Provider-Generated Health Information
Health information about you prepared by the healthcare provider(s) who provide the Services through the Site, such as medical records, treatment and examination notes, and other health-related information.
d. Billing Information
Billing information that you provide us.
e. Device and Usage Information
Information about the computer or mobile device you are using, such as the Internet browser you use, the kind of computer or mobile device you use, and other information about how you use the Site.
f. Other Information
Other information you input into the Site or related Services.
6. How We Use Your Personal Information
We may use your Personal Information for the following purposes, subject to applicable legal restrictions:
a. To provide you with the Services.
b. To improve the Services offered by performing quality reviews and similar activities.
c. To create De-Identified Information, such as aggregate statistics relating to the use of the Service.
d. To notify you when Site updates are available.
e. To market and promote our Site and the Services offered to you through the Site.
f. To fulfill any other purpose for which you provide us Personal Information.
g. For any other purpose for which you give us authorization.
You can
opt out of receiving direct marketing or market research information by emailing us at
privacy@vaidrx.com.
7. Disclosure of Personal Information
We may also disclose Personal Information that we collect or that you provide as permitted or allowed by law, as follows:
a. Affiliates and Medical Groups
To our wholly owned subsidiary, Breakthrough, and affiliated medical groups.
b. Service Providers
To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.
c. Legal Requirements
As required by law, which can include providing information as required by law, regulation, subpoena, court order, legal process, or government request.
d. Protection of Rights and Safety
When we believe in good faith that disclosure is necessary to protect your safety or the safety of others, to protect our rights, to investigate fraud, or to respond to a government request.
e. Business Transfers
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of VAIDRX assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information maintained by the Site is among the assets transferred.
8. Information We Collect via Technology
As you use the Site or the Services, certain information may be passively collected through cookies, navigational data such as Uniform Resource Locators (URLs), and third-party tracking services, including the following:
a. Site Activity Information
We may keep track of some of the actions you take on the Site, such as the content of searches you perform on the Site.
b. Access Device and Browser Information
When you access the Site from a computer or other device, we may collect anonymous information from that device, such as your Internet Protocol address, browser type, connection speed, and access times.
c. Cookies
A cookie is a small file containing a string of characters that is sent to your computer when you visit a website.
When you visit the Site again, the cookie allows that site to recognize your browser.
Cookies may store unique identifiers, user preferences, and other information.
You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Site features or Services may not function properly without cookies.
We use cookies to improve the quality of our Service, including for storing user preferences, tracking user trends, and providing relevant advertising to you.
d. Real-Time Location
Certain features of the Site use GPS technology to collect real-time information about the location of your device so that the Site can connect you to a healthcare provider who is licensed or authorized to provide services in the state where you are located.
e. Google Analytics
We use Google Analytics to help analyze how users use the Site.
Google Analytics uses cookies to collect information such as
